We aim to process your order within one day of the receipt of your order.

We offer free delivery for all United Kingdom orders using a standard delivery service.

Our shipping cost vary depending on the delivery country, please refer to our full shipping information page HERE to view our shipping rates.

Contact us at info@divinedayz.com and ask for a returns information form.

Fill in the form and return this with the item wrapped securely for return.

If you have the wrong size or wish to change to another style, and state the size/style you require. Complete your returns form and return the shoes plus form to us.

We will be able to send you a replacement upon receipt.

Normally we would expect exchanges to be completed in 7 -10 days depending on the postal service. If you are in a hurry, it may be wise to request a refund and reorder.

For refunds we aim to refund you within 7 days, this time includes the time for your money to return to your bank or card.

We are afraid not, if you wish to return an item you will have to pay for the return cost. We recommend that you obtain sufficient postal insurance for the return in case of any issues during transit.