Returns & Exchanges Policy

Returns Policy:

We hope you’ll love your new products from walkinpitas.net. However, if you are not 100% satisfied an exchange or a refund couldn’t be easier!

We pay for UK returns, you pay for returns from outside of the UK.

Exchanges:

We will dispatch your replacement as quickly as possible once your return has been received, but please allow for delays during busy periods.

All exchanged items will be dispatched using a standard tracked delivery service.

When an initial order is exchanged more than once, we reserve the right to charge a £5 fee for each exchange after the initial free exchange.

For returned orders from outside of the UK and channel islands, we will refund orders returned in as new condition but we will not exchange. An alternative size or style can be purchased at walkinpitas.net

Refunds:

We aim to refund you within seven days of receipt of your parcel which will be completed via your original payment method. Please bear in mind that there may be delays during busy periods.

Provided that:

  • You notify us within 60 days of receipt of the parcel.
  • You return the parcel within 60 days of receipt of the parcel.
  • The product is returned in perfect condition, in the original packaging and with labels intact.

When an initial order is exchanged and the exchange is then sent back for a refund we reserve the right to charge a £5 restocking fee. 

How to return your order:

If you purchased your item in the UK or channel islands at walkinpitas.net go to your account at account.walkinpitas.net and enter the email address you bought the item with. You will be able to request your return from there.

Please put the packing slip with the shoes and mention on it whether you would like a larger/smaller size or a refund.

Repackage the item in the original packaging.

Alternatively, create your freepost return label at

https://www.royalmail.com/track-my-return#/details/6365

Take your item to any Post Office or request a collection and keep the tracking receipt as proof of return.

Contact us at info@divinedayz.com if there are any problems.

Remember to repackage the shoes securely in their original box and package the box in a bag or secondary box for return and put the packing slip with the shoes noting on it what you would like.

Please note we are not liable for any parcel which is damaged or lost in transit when being returned.

The shoes must be returned in perfect condition, in the original packaging and with labels intact.

Faulty items:

If you believe your item to be faulty, please contact us at info@divinedayz.com as soon as possible to discuss the problem and the return.

Please return in a reasonable time in a clean and dry condition where possible.

Please enclose a covering note to explain the problem and your order number where possible and we will arrange to return your reasonable postage costs.

Items sent out incorrectly:

If an item has been sent out to you incorrectly, please inform our customer services team at info@divinedayz.com as soon as possible. They’ll be happy to help resolve the matter.

The item must not be used and should be returned to us in perfect condition.

We will return your reasonable postage costs.

Cancellations:

All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

Your statutory rights are not affected. Please see our website www.walkinpitas.net for full terms here: https://www.walkinpitas.net/terms.asp

If you have any queries relating to your order please email us at info@divinedayz.com, thank you.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.