Terms & Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
Website access
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
Website uptime
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
Disclaimer
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Delivery policy:
We aim to process your order within one day of the receipt of your order.
United Kingdom and Channel Islands Deliveries:
We will deliver orders over £50 with no delivery charge and orders below £50 with a £2.50 delivery charge.
Deliveries to other countries:
Please see the postage page.
The Use of Discount Codes:
If you have used a code at checkout offering a second pair of shoes at a discount, should you return a pair you will be charged full price for the pair you keep.
Gifts:
Should you receive a gift with your shoes and your return the shoes for a refund, if you do not return the gift you will be charged for it at the price on walkinpitas.net
Returns:
We hope you’ll love your new products from walkinpitas.net. However, if you are not 100% satisfied an exchange or refund couldn’t be easier!
Exchanges:
We will dispatch your replacement as quickly as possible once your return has been received, but please allow for delays during busy periods. Exchanges are free in the UK and Channel Islands.
All exchanged items will be dispatched using a standard delivery service.
When an initial order is exchanged more than once, we reserve the right to charge a £5 fee for each exchange after the initial free exchange.
For returned orders from outside of the UK and channel islands, we will refund orders returned in as new condition but we will not exchange. An alternative size or style can be purchased at walkinpitas.net
Refunds:
We aim to refund you within seven days of receipt of your parcel which will be completed via your original payment method. Please bear in mind that there may be delays during busy periods.
Provided that:
- You notify us within 60 days of receipt of the parcel.
- You return the parcel within 60 days of receipt of the parcel.
- The product is returned in perfect condition, in the original packaging and with labels intact.
For refunds, a restocking fee of 5% of the returned items value will be deducted from your refund. This is to contribute towards the costs of administrating, restocking and refunding your purchase.
How to return your order:
Enter the email you used to purchase your Pitas and a record of your order will appear.
Please make a note of whether you would like an exchange or a refund.
Or contact us at info@divinedayz.com and ask to return the item. We will send you a return label.
To return an order from outside of the UK please send it to:
Returns,
Walk In Pitas UK,
Divine Providence,
Wootton Road, Tiptoe,
Lymington, SO41 6FU,
United Kingdom.
Faulty items:
If you believe your item to be faulty, please contact us at info@divinedayz.com as soon as possible to discuss the problem and the return.
Please return in a reasonable time in a clean and dry condition where possible.
Please enclose a covering note to explain the problem and your order number where possible and we will arrange to return your reasonable postage costs.
Items sent out incorrectly:
If an item has been sent out to you incorrectly, please inform our customer services team at info@divinedayz.com as soon as possible. They’ll be happy to help resolve the matter.
The item must not be used and should be returned to us in perfect condition.
We offer customers the option of an exchange, providing the price of the item is the same or less than the one originally purchased otherwise a refund will take place. We will not charge you any extra for the exchanged shoes to be sent to you via our Standard Delivery service.
Refunds can only be made to the card used to make the original purchase. Please allow up to 14 days for your refund to be processed once your return has been delivered to us.
Our Returns Policy does not affect your statutory rights.
Cancellations:
All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
Your statutory rights are not affected. Please see our website www.walkinpitas.net for full terms here: https://www.walkinpitas.net/terms.asp
If you have any queries relating to your order please email us at info@divinedayz.com, thank you.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
